Driving Rain Driving Safely
Downend, Fishponds, Frenchay, Siston, Warmley, Bridgeyate, Hanham, Emersons Green, Pucklechurch, Abson, North Common, St Pauls, Montpelier, St Werburghs
I had an MOT done at this place, and, look. I don't know much about cars - I only went to this place because they advertise with a big sign their MOT prices and it looks like they're the cheapest around. And I've heard that some garages will rip you off with unnecessary repairs or what have you. So I've been going for a couple of years and normally the MOT comes to about £100 with parts. Fine, that's normally what I pay whenever I get an MOT done, here and elsewhere. But this time I get a call saying it's failed it's MOT (again, no drama), and the engineer (J Peters?) says that among other things a brake fluid tube is corroded and would need to be replaced. I said that would be fine, and arranged to pick it up later. When I picked it up, he said that actually the brake fluid tube was fine and just needed tightening. Therefore he didn't charge me for it. It seems like a really small thing to give a 5 star review over, but this is the most actively honest event that has happened to me during an MOT - he knew that I would be happy to pay for something, and from my tone knew it was likely I wouldn't check or cause a fuss, and he still did the honest thing and didn't charge me for it when it wasn't necessary. Strong recommend.
Rude staff. Had to do MOT on my car. Left a car with them expecting a call back when it will be done (as they said they will). After an hour and a half came around to found out that it did not pass and needs more work to it, which is fine, but just waisted my time as there was no phone call to explain what is wrong and what can it be done about it. They said it will be really quick so in an hour time came back again( again no phone call) to find out it is all done, but just need to be re testing. I decided to wait on a car park (waited an hour) seen my car parked on a back of their car park with the cars in front of it. Said to the guy will need to leave for work soon, to hear first time him saying that they just got one guy doing testing today and actually kind of apologise, and that my car is next. Waited another half an hour and decided to leave it and pick it up later. As soon as I left a car park got a phone call 4 min after to find out that my car is done! 4 min? Came back round to find the same car in front of my car on a car park. So my car was not even moved! I am just guessing they waited for me to leave just to tell me it is done without even checking it. Waisted my whole day. No phone calls back, very poor customer service, even though he tried to make a conversation when I was picking up a car. Will never recommend them and never will use their service again.
Good service however took a little longer than I anticipated. Friendly staff although it appeared there weren't many of them.
Very good service, I had ordered a tyre that wasn't the right size and they ordered a replacement straight away and it was on my vehicle ASAP! Full marks and thank you Mr Clutch, I shall go to that branch again if possible, as I have in the past, they have proved again to be the best choice.
These guys were great. After being dumped here by the RAC in our motorhome these guys managed to fit us in pretty quickly. They also let us stay overnight too which saved us moving ourselves and our cats into an Air BnB which were definitely grateful for. And finally they were honest and helpful.
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